Our Policies
Cancellation Policy
Deposits are non-refundable & non-transferable
A 50% non-refundable deposit is required for all bookings. Cancellations after 24-hour notice result in forfeiture of the deposit. No-shows at appointment location are charged 100% of the service cost when scheduling future appointments. Same-day session reductions (e.g., shortening a 120-minute service to 60-minute service) are billed at the full original service rate. Some exceptions may apply.
Late Arrival Policy
Sessions begin at the scheduled appointment time. If the client is not ready, the session still ends at the scheduled time. Session time begins once the therapist is fully set up and ready to start. If the therapist is late, the client will receive the full booked session time.
Mobile Service Requirements
Clients must provide a clean, safe, accessible space with enough room for the table/chair or facial station, adequate lighting, and a comfortable temperature. Pets must be secured during the session.
Therapist Safety Policy
For therapist safety, GPS tracking is active during all mobile sessions and only authorized personnel can access the therapist's location. If a client is uncomfortable with this policy, they should not schedule an appointment.
Travel Policy
Travel within the standard radius is included. Additional travel fees may apply outside this area and will be discussed prior to booking.
Inappropriate Behavior Policy
Relaxation by Natalie provides strictly professional therapeutic massage services. Any inappropriate behavior—including harassment, threats, discrimination, suggestive comments, sexual advances, jokes, gestures, or requests—will result in the immediate termination of the session and a permanent refusal of future services. The full service fee will still be charged, regardless of the time used. Depending on the severity of the behavior, a report may also be filed with local authorities. Please treat your therapist with respect and dignity, and you will receive the same in return.
Facial Service Policy
Clients must disclose allergies, sensitivities, products used, recent treatments, and medical skin conditions. The therapist may refuse or stop a facial if it appears unsafe or contraindicated.
Draping Policy
Clients will remain properly draped at all times. Only the area being worked on will be exposed. Breast and genital areas are always covered. No exceptions
Weight Limit Policy
For safety reasons, the massage table used for mobile services has a maximum weight capacity of 450 lbs. If a client exceeds this limit, services cannot be performed on the massage table. Alternative options may be discussed if available.